Buyer Protection
Shop with confidence. Every purchase on Brusite is protected.
100% Authentic
Every item passes through our warehouse for quality inspection before shipping to you.
Money-Back Guarantee
Get a full refund if your item doesn't arrive, is damaged, or doesn't match the description.
Secure Payments
Your payment information is encrypted and never shared with sellers.
How Buyer Protection Works
You Place an Order
Your payment is held securely by Brusite. The seller does not receive the funds until you confirm the order or the protection period expires.
Warehouse Quality Check
Every item is received at the Brusite warehouse, inspected for quality, authenticity, and damage before it is shipped to you.
Tracked International Shipping
Your package is shipped with full tracking from our warehouse to your doorstep. Monitor every step in real-time.
Delivery Confirmation
Once delivered, you have a protection window to inspect the item. If there's any issue, open a return request and we'll handle it.
What's Covered
- Item not received
- Item significantly not as described
- Item arrived damaged or broken
- Wrong item received
- Defective or non-functional item
- Missing parts or accessories
- Counterfeit item (if sold as genuine)
- Seller fraud or non-fulfilment
What's Not Covered
- Change of mind after delivery (unless seller offers returns)
- Items damaged by the buyer after delivery
- Delays caused by customs in the destination country
- Items prohibited by local import regulations
- Disputes filed after the protection period has ended
Protection Timeline
| Phase | Duration | Coverage |
|---|---|---|
| Order to Shipment | Until shipped | Full refund if not shipped |
| In Transit | Until delivered | Full refund if lost in transit |
| After Delivery | 7 days | Return/refund for eligible issues |
| Dispute Resolution | Up to 30 days | Brusite mediation |
How to File a Claim
- Go to My Orders and find the order in question.
- Click "Request Return" and select the reason.
- Upload photos of the issue (if applicable).
- Submit your request — our team will review it within 1-3 business days.
- If approved, you'll receive your refund via the original payment method or to your Brusite Wallet.