Contact Us
Need help with an order, seller account, payment, refund, or listing? Contact Brusite using the channels below.
Last updated: June 3, 2026
Customer support
- Email: hello@brusite.com
- Registered users can also open a support ticket from Account > Support.
- Support hours follow Brunei Time (GMT+8). We aim to respond within 1-3 business days.
Seller and partnership enquiries
- Sellers may start from the Sell on Brusite page or contact hello@brusite.com for onboarding, product listing, and cross-border selling questions.
- Payment, compliance, and platform review enquiries may also be sent to hello@brusite.com.
Before contacting us
- For order issues, include your order number, product name, payment reference if applicable, photos for damage or wrong-item claims, and your preferred resolution.
- Never send passwords or full card details by email or chat.
For questions about this page, contact hello@brusite.com.