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Privacy Policy

Last updated: Mar 05, 2026

Effective Date: March 1, 2026  |  Last Updated: March 5, 2026

Brusite (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and services (collectively, the “Services”).

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, password, and profile photo.
  • Shipping Information: Delivery addresses, postal codes, and recipient names.
  • Payment Information: Payment method details, transaction history, and wallet balance data. We do not store full credit card numbers on our servers.
  • Communication Data: Messages sent through our support system, reviews, and feedback.
  • Seller Information: Business name, registration details, bank account information for payouts, and product listings.

1.2 Information Collected Automatically

  • Device Information: Device type, operating system, browser type, and unique device identifiers.
  • Usage Data: Pages viewed, products browsed, search queries, click patterns, and time spent on pages.
  • Location Data: Approximate location based on IP address (we do not collect precise GPS location).
  • Cookies & Tracking: We use cookies, session tokens, and similar technologies for authentication, preferences, and analytics.

2. How We Use Your Information

We use your personal information to:

  • Provide Services: Process orders, arrange shipping, manage your wallet, and deliver products.
  • Account Management: Create and maintain your account, verify identity, and process payments.
  • Communication: Send order updates, shipping notifications, support responses, and important service announcements.
  • Improvement: Analyse usage patterns to improve our platform, features, and user experience.
  • Security: Detect, prevent, and address fraud, abuse, security risks, and technical issues.
  • Marketing: Send promotional offers, newsletters, and product recommendations (with your consent; you may opt out at any time).
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your data with:

  • Sellers: Your name and shipping address are shared with sellers to fulfill orders.
  • Shipping Partners: Carrier name, address, phone number, and package details are shared with logistics providers (e.g., DHL, FedEx, Pos Brunei) for delivery.
  • Payment Processors: Transaction data is shared with payment processors to complete financial transactions securely.
  • Service Providers: Trusted third-party providers who assist us with hosting, analytics, email delivery, and customer support, bound by confidentiality agreements.
  • Legal Requirements: When required by law, regulation, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice.

4. Data Security

  • We implement industry-standard security measures including HTTPS encryption, secure password hashing (bcrypt), CSRF protection, and access controls.
  • Access to personal data is restricted to authorised personnel on a need-to-know basis.
  • While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

  • We retain your account information for as long as your account is active or as needed to provide Services.
  • Transaction records are retained for 7 years for accounting, tax, and legal compliance purposes.
  • You may request deletion of your account by contacting us. Certain data may be retained as required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of your personal data we hold.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal obligations).
  • Portability: Request a machine-readable copy of your data.
  • Objection: Object to processing of your data for marketing purposes.
  • Withdraw Consent: Withdraw consent for optional data processing at any time.

To exercise these rights, email us at hello@brusite.com.

7. Cookies

  • Essential Cookies: Required for authentication, security, and core functionality.
  • Analytics Cookies: Help us understand how visitors interact with our site.
  • Preference Cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impair site functionality.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your data may be processed and stored in Brunei Darussalam and other countries where our service providers operate. By using our Services, you consent to the transfer of your data to jurisdictions that may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or a notice on our website. The “Last Updated” date above indicates the most recent revision.

12. Contact Us

For privacy-related questions or requests: