Contact Us

Questions about an order, a seller account, a payment or a listing? Send us a message and the Brusite team will reply by email. Support follows Brunei Time (GMT+8) and we aim to respond within 1–3 business days.

Your name *

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Order number (optional)

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I agree that Brusite may use my details to reply to this enquiry, as described in the Privacy Policy. *

Never send passwords, one-time codes or full card numbers through this form or by email.

Official email

hello@brusite.com

Our administrative address for buyer support, seller onboarding, payment and compliance enquiries, and advertising.

Where we operate

Brusite is based in Brunei Darussalam and covers all four districts:

Brunei-Muara District
Tutong District
Belait District
Temburong District

Storage and consolidation facility

Nombor 12, Simpang 542-48, Kampung Sungai Hanching, Jalan Muara.

This is a handling facility, not a retail shopfront, and visits are by appointment only — please message us before travelling.

Faster answers

Signed-in users can raise a support ticket from Account → Support, which keeps the thread with your order.
Track a parcel with your order number on order tracking.
Many questions are already answered in Brusite Guides and the FAQ.

Other ways to reach us

Last Updated: June 3, 2026

Need help with an order, seller account, payment, refund, or listing? Contact Brusite using the channels below.

Customer support

Email: hello@brusite.com
Registered users can also open a support ticket from Account > Support.
Support hours follow Brunei Time (GMT+8). We aim to respond within 1-3 business days.

Seller and partnership enquiries

Sellers may start from the Sell on Brusite page or contact hello@brusite.com for onboarding, product listing, and cross-border selling questions.
Payment, compliance, and platform review enquiries may also be sent to hello@brusite.com.

Before contacting us

For order issues, include your order number, product name, payment reference if applicable, photos for damage or wrong-item claims, and your preferred resolution.
Never send passwords or full card details by email or chat.