Effective Date: March 1, 2026 | Last Updated: March 5, 2026
This Seller Agreement (“Agreement”) governs your use of Brusite as a seller. By registering as a seller, you agree to these terms in addition to our general Terms of Service.
1. Seller Eligibility
- Sellers must be individuals or businesses based in Brunei Darussalam.
- You must provide accurate business/personal information and keep it up to date.
- Brusite reserves the right to verify your identity and reject applications at our discretion.
2. Listing Requirements
- Accuracy: All product listings must accurately describe the item, including condition, size, weight, materials, and any known defects.
- Images: Use clear, honest photos of the actual product. Stock photos are only permitted if clearly labelled.
- Pricing: Prices must be in BND and include all applicable costs (excluding shipping to the buyer).
- Availability: Only list items you currently have in stock and can ship within 3 business days of order confirmation.
- Prohibited Items: Do not list items prohibited under our Terms of Service or Brunei law.
3. Order Fulfillment
- Upon receiving an order notification, you must ship the item within 3 business days to BruSite Storage (or directly to the buyer if applicable).
- Provide accurate tracking information for all shipments.
- Failure to fulfill orders may result in penalties, including account suspension.
- If you cannot fulfill an order, notify Brusite immediately so we can process a buyer refund.
4. Fees & Commissions
- Brusite charges a commission fee on each completed sale. Current rates are displayed in your Seller Dashboard.
- Commissions are deducted from the sale amount before payout.
- Listing products is free; there are no listing fees.
- Brusite reserves the right to adjust commission rates with 30 days’ notice.
5. Payouts
- Seller payouts are processed after the order is confirmed delivered and the buyer protection period has expired.
- Payouts are made to the bank account registered in your seller profile.
- Minimum payout threshold: B$10.00.
- Payout processing time: 5–7 business days.
6. Seller Responsibilities
- Comply with all applicable laws and regulations of Brunei Darussalam.
- Maintain a customer satisfaction rating that meets Brusite’s minimum standards.
- Respond to buyer inquiries and support tickets within 48 hours.
- Accept refund/return decisions made by Brusite under our Buyer Protection programme.
- Do not attempt to transact with buyers outside the Brusite platform.
7. Seller Performance Standards
| Metric | Minimum Standard |
|---|---|
| Order fulfillment rate | 95% or higher |
| Ship-on-time rate | 90% or higher |
| Customer satisfaction rating | 4.0 / 5.0 or higher |
| Response time to inquiries | Within 48 hours |
| Defect rate (refunds due to seller fault) | Below 5% |
Failure to meet these standards may result in reduced visibility, listing restrictions, or account suspension.
8. Intellectual Property
- You warrant that your listings do not infringe on any third-party intellectual property rights.
- Brusite will remove listings upon valid intellectual property complaints and may suspend repeat offenders.
- You grant Brusite a non-exclusive, royalty-free licence to display your product content on our platform and promotional materials.
9. Account Suspension & Termination
Brusite may suspend or terminate your seller account for:
- Violation of this Agreement or our Terms of Service
- Fraudulent activity or misrepresentation
- Consistently poor performance metrics
- Selling prohibited or counterfeit items
- Attempting to circumvent Brusite’s fee structure
Upon termination, pending payouts will be withheld until all outstanding disputes are resolved.
10. Contact
Seller support: hello@brusite.com